A Road Show for Recovery

Jay Copp - Lions Club International

Escorted by a friend, Mary Parenti, who keeps her white hair closely cropped, traveled to a sprawling retirement center near Chicago. She ambled past the center’s busy, noisy common room jammed with booths and tables of hospitals, pharmacies and dental practices touting their services for seniors. Her main destination at the annual wellness fair at Friendship Village in Schaumburg was the low vision road show of the Chicago Lighthouse.

A few years ago Parenti woke up to go to her longtime job at IHOP and, to her shock, discovered she could barely see. She had to quit her job. Macular degeneration was the culprit. Now she can’t see out of one eye, and her vision in the other is terribly blurry.

Parenti has moved beyond dismay, anger and resignation. She is making do. The magnifying machine she owns allows her to read and perform simple tasks like writing checks. But the machine is cumbersome, and she struggles to write neatly with it.

Parenti walks without assistance, but at the low vision road show today are a brigade of walkers and wheelchairs, a tableau of snow-white hair, wrinkled faces and hearing aids. Demure and docile, grateful for attention, the seniors are here for what is not visible at all-their vision loss. It’s a loss that has led to other losses-connections with their normal lives, once taken for granted but now part of an irretrievable past.

The room reserved for the Chicago Lighthouse showcases hundreds of items to make life easier for those with low vision. There are talking watches and meat thermometers, recordable labels that can be attached to food containers, CDs and clothes, and ergonomic pens that make wide, black lines. The prices are reasonable, the variety, design and utility impressive.

Arrayed along two walls are the most useful and more expensive lifelines to the wider world: magnifiers, both desktop and portable. The fancier models, which cost thou- sands of dollars and like the other tools are not covered by Medicare, convert text to speech, smooth, mellifluous speech that enables users to read the newspaper, a novel, even a soup can or pill bottle. Low vision is disorienting, maddening and distancing, disconnecting people from nor- mal routines, habits and other people. Low vision not only steals sight but also robs people of the vibrancy and rich- ness of everyday life.

Parenti huddles at a magnifying machine with Tom Perski, the Lighthouse’s amiable, low-key dean of rehabilitation. He knows Parenti is well beyond the denial stage. She’s here. Others probably should be. Or will be. “My dad has two close friends who now have low vision,” says Perski. “They’re depressed. They’re angry. He told them, ‘Call my son. That’s his whole career.’ But they’re so depressed and angry they can’t reach out. Not yet.”

Many people diagnosed with low vision have a hard time accepting their predicament. “I understand the stages. They do ‘doctor shopping.’ They say to themselves, ‘Maybe if I go to another doctor, I’ll get a better answer,”” says Perski

Their families grasp at straws, too. “One of the first things the family does is buy a huge TV. But it’s better to sit real close to a smaller TV,” he says. Families often strug- gle with acceptance longer than patients. On this day Perski meets with a mother and son. The mother effusively thanks him for all his help and tells him how the magnifying

machine has changed her life. The son, loving but mis- guided, asks Perski “whether something could be done” to help her regain part of her sight.

Retina specialists in or near Chicago routinely tell their low vision patients about the Chicago Lighthouse for the Blind and its resources. But patients steer clear of it for a while. “People have a stigma about blindness,” says Perski. “They’ll say, ‘I’m not blind.’ Our actual name is the Chicago Lighthouse for People who are Blind or Visually Impaired. They say, ‘I’m not going there.”

Even when they finally muster the will to visit the Lighthouse or one of its road shows they’re often not ready to concede they need help. “They see a machine and say, ‘I’m not buying that. It’s too big.’ They push it away. They aren’t ready for the technology. By the second visit you see progress. On the third visit they have their checkbook out, and they’re ready to buy.”

Four staff members of the Lighthouse made this trip to Schaumburg. The Lighthouse did 33 low vision road shows last year. As many as 100 people attended. The Lighthouse also dispatches occupational therapists to homes to teach people how to use their tools and to suggest changes or improvements to make homes safer such as get- ting rid of throw rugs.

But the center of activity is the Lighthouse itself. The 110,000-square-foot complex in Chicago includes a vision clinic where patients receive exams, psych-social support services and occupational therapy. Each day 250 clients visit. Many others call its toll-free national help desk or listen to the weekly Beacon Show, a one-hour radio show for people with disabilities. A regular segment, “Tom’s Corner” features, of course, Tom Perski, who discusses his favorite gadgets and new tools.

The Lighthouse staff drove to Schaumburg in a van purchased by District 1A Lions. Lions are huge supporters of the Lighthouse. The committee that directed the opening of a retail store for low vision tools at the Lighthouse a decade ago was named after a Lion. The (Bill) Strickfaden Committee, its name a testament to the influence of Lions, still helps oversee the store in Chicago as well as a new one in the suburb of Glenview,

For longtime Chicagoans, Schaumburg is an ironic place to hold a low vision fair. A far northwest suburb, it was mostly undeveloped until the 1970s. Popular journalist Bob Greene poked fun at it as the “land beyond O’Hare [Airport].” Lots of young adults, including flight attendants and pilots, lived there and enjoyed the single life.

Demographics have shifted not only in Schaumburg but nationwide. “The National Eye Institute calls it [macular degeneration] an epidemic,” says Perski. One sixth of the population over 65 has macular degeneration. It’s one in five for those over 75 and one in four for those over 85.

Tom Perski (left photo) demonstrates a Prodigi, a digital magnifier for which he provided input as it was developed. Perski counsels Ellen Lukey (center photo) and Mary Parenti (right photo), who suffer from vision loss.

The road show displays hundreds of tools for those with vision loss.

With 78 million Baby Boomers to hit 65, the number of people with macular degeneration is expected to double by 2050 to a staggering 22 million.

Those numbers have created a huge market. Perski attends an annual trade show in which companies display their low vision tools. The market is growing so fast that companies from Asia and Europe are now well represented at the fair. A well-known expert, Perski served for three years as a consultant to the creation of the Prodigi, a state-of-the art, text-to- speech digital magnifier with a detachable tablet.

The Schaumburg road show is busy enough today that Perski delays eating his sack lunch to attend to visitors. Gifted with a comforting manner, Perski quickly approaches visitors to quietly offer his assistance. When asked if they carry this or that, he ushers them to the table with the right device and shows the visitor how it works, answers questions and offers reassurance.

Most visitors to the road show are from outside Friendship Village. Unfortunately, since the Lighthouse is selling products, a town statute prevents it from stuffing the mailboxes of Friendship Village residents. Ellen Lukey, a sprightly 90-year-old, is a Friendship Village resident. She’s interested in a magnifier.

“Do I have to move the newspaper?”

“The tray,” says Perski, deftly showing her how.

“Is this the brightest it can go?” “No, you can’t make it brighter.” “Will it last for a while?”

“It will last a long time. These bulbs are LED bulbs. They don’t get hot. They’re supposed to last 100,000 hours.”

“Why is this one only $900?” “It’s a used model. It’s two years old.”

Perski does the opposite of a hard sell. Customer satisfaction means all. “Try it for three weeks. If you like it, you can keep it. You have 30 days to decide.”

Lukey decides to buy a magnifier, and a Lighthouse staffer will carry it to her room today and explain again how to work it.

The average person with low vision will need six or seven tools from handheld magnifiers to talking blood glucose monitors to CCTVs or desktop magnifiers, says Perski. “I ask people what are the most important things you want to do. I call it the top 10. Sew? Read the Bible? Read the newspaper?” he says. “I ask them to make a list when you wake up in the morning. Is it putting toothpaste on your toothbrush? Do you have a problem punching the numbers on the microwave? They might come up with 40 things. We’ll narrow it down to 10. With our resources we can deal with 8 or 9 of the 10.”

Bernice McBride, 65, of nearby Arlington Heights, wants to be able to read more easily. She’s not happy with her magnifier. “It’s a pain in the neck. You have to keep folding the newspaper. You can get only one column at a time.”

McBride once fixed her machine. She did it the old-fashioned way. “It was hard to read. I punched it. It’s been fine,” she says

McBride’s children have told her repeatedly that she deserves better. “They’ve been after me to do something,” she says without rancor. Today she’s only window-shopping and leaves without a purchase.

Lavonne Verkade, sharp and alert at 93 and dressed in green with a jaunty St. Patrick’s sign on her walker, has come to see what’s available as well. “I can’t afford it,” she says of the fancy portable magnifier she is eying. “I don’t play the lottery.”

Verkade uses a magnifier to read books and to peek at her recipe when baking cookies. It “takes twice as

long” to make cookies now with her magnifier. But she likes to bake. As she sees it, she needs to bake. “I have a friend who drives me around. I pay him in cookies.”

Parenti, the former IHOP employee, leaves with a promise from Perski to mail her a handheld magnifier. “How much?” she asks. “No charge,” he replies. Perski was able to surmise she was of limited means, and the Lighthouse has a small fund to occasionally assist patients.

Among the last visitors of the day are the Thakkars, a father and daughter. The daughter translates for her father, who is from India. They flit from display to display, and Perski duly follows them and answers her queries. The father once tried glasses with a telescopic lens but would get a headache within five minutes of wearing them. “He can’t see faces. He wants to see faces,” the daughter tells Perski. There are no other options, he tells them.

She asks about watching TV. Perski says he does it by sitting very close to the screen. She doesn’t understand. Perski explains he had lost so much vision he had to give up driving when he was 25. He can see shapes. Now 62, he’s been legally blind for more than three decades. “I guess he shouldn’t feel so bad,” she says, motioning to her elderly father

An inherited eye condition took Perski’s sight. “I went through all the stages-anger, denial,” he says later. His vision loss enables him to empathize with his patients. “I have a master’s in counseling. I do undercover counseling,” he says with a smile. “I have a huge advantage. I can say things maybe a counselor can’t. I can say, ‘I know how feel.”

Perski often does not tell road show visitors about his blindness. Some never catch on: he’s that adept at moving around, handling objects and interacting with people. But he’ll volunteer it if he perceives it will help reassure or comfort a person.

Perski understands that blindness is real but disability is relative. People who one day feel sorry for themselves may one day realize that’s not productive. He’s seen that realization happen in an instant. He’s invited to self-help groups a 10-year-old who is blind. “There’s no whining that day. ‘What can I complain about when I didn’t lose my vision until I was 78?””

People Who Care provides transportation and more to those in need

Nanci Hutson - The Daily Courier - November 2022

                People Who Care is 30-year nonprofit agency fostering connections with aging seniors and disabled adults rooted in the gift of no-cost essential transportation.

                People Who Care was started in 1992 to help aging seniors and disabled adults who can no longer drive to maintain their independence in their own homes by offering no-cost, non-medical transportation to provide for essential needs.

                In 2022, the Arizona Community Foundation in Yavapai County named People Who Care their community benefactor due to their contributions to the greater Prescott community. The non-profit organization provides services to some 360 “neighbors” in Prescott, Prescott Valley, Chino Valley and Dewey.

                For the 2021 year, People Who Care’s more than 284 volunteers drove 101,192 miles for 3,500 trips, including 1,900 shopping services, particularly for groceries and pharmacy visits; donated 16,000 hours and made more than 500 check-in phone calls and friendly visits.

                “This is a wonderful community, but if you can’t drive your life gets a lot smaller,” said People Who Care Executive Director CJ Meldahl.

                Through the support of their devoted volunteers, Meldahl said her organization’s neighbors are able to arrange free rides for essential appointments, be that doctor’s visits, banking appointments or grocery shopping. The volunteers pick up their neighbors and remain with them until they return them back home, even assisting them with shopping bags, she said.

                “Carrying a bag of groceries may be more than a body can handle,” Meldahl said.

                Beyond the rides, Meldahl said these compassionate and nurturing volunteers forge relationships that for many of these individuals are critical to their well-being as they may no longer live near family and friends. Volunteers, too, make certain their “neighbors” are getting resources they need, and regularly call and visit so as to make certain they are safe and healthy. People Who Care volunteers even help their neighbors arrange pet care and assist with minor home repairs, Meldahl said.

                The services the agency provides can mean the difference between a senior on a fixed or limited income able to stay where they can afford to live rather than be forced to consider assisted living options that might be beyond their price range, she said.

                People Who Care volunteers also help their neighbors with paperwork, technology support and the agency offers classes for those with diminished vision and a stroke recovery support group.

                The now 30-year agency that his year moved into its new, permanent home at 1580 Plaza West Drive in Prescott thank to a generous gift from a former neighbor, R. Doris Glushenko.

                People Who Care’s sole mission is to enhance the “quality of life” for people who need it the most, Meldahl said.

                The agency is always welcoming new volunteers with volunteer orientations hosted at their facility every third Wednesday at 1 p.m.

                To learn more about how to become a neighbor with the agency or to volunteer, visits the website www.peoplewhocareaz.com or call 928-445-2480.

People Who Care Celebrate Their New Home and 30th anniversary with Grand Opening Ceremony

Nanci Hutson - The Daily Courier - May 15, 2022

                With the sun shining on their festivities, People Who Care on Thursday, May 12, celebrated its 30th anniversary with a ribbon-cutting and tours of its new home at 1580 Plaza West Drive in Prescott.

                The festivities mark the move into their first permanent home, one made possible by a generous gift from a grateful former client, the late R. Doris Glushenko.

                A crowd of supporters, including state and local civic leaders, board members and volunteers, applauded as the nonprofit organization’s Executive Director CJ Meldahl wielded an oversized pair of gold scissors to cut a ribbon just outside their new front door. People Who Care serves “neighbors” in Prescott, Prescott Valley, Chino Valley and Dewey.

                Beyond the essential transportation provided to eligible “neighbors”, these volunteers befriend men and women who often have no family living nearby. Trips to medical appointments, the grocery store and the bank enable these individuals to safely maintain their independence.

                Prior to her death in 2020, Glushenko shared with People Who Care leaders that the volunteers played a key role in enabling her to remain in her own home for so long.

                The volunteers also offer “friendly visits” and phone calls to maintain strong connections with their “neighbors.” They, too, offer non-medical family caregiver relief, help their “neighbors” with technology assistance, home safety assessments, minor home repairs, and any personal paperwork assistance they might require.

                In 2021, the organization provides some 3,500 rides, leaders said during the official grand opening ceremony and anniversary party.

Symbolizing the opportunity for future growth, the Prescott Valley Chamber of Commerce presented Meldahl with a potted plant.

“Wow!” Meldahl said as she looked into the faces of staff, board members, volunteers and community members who faithfully contribute to the success of this organization. “These are the true examples of people who care.”

People Who Care Gifted a Home of its own in Prescott

Nanci Hutson - The Daily Courier - August 9, 2021

                People Who Care, a non-profit agency headquartered in Prescott that provides essential transportation and other non-medical assistance to tri-city seniors and other homebound adults who can no longer drive, will soon be moving into a home of its own. Thanks to the generosity of a former client, R. Doris Glushenko, Who the agency served for several years before her death last year, the 29-year agency will no longer rely on rental space for its mostly volunteer fueled operations. The agency is now located in rental space at 147 Grove Avenue. In a news release, People Who Care leaders said Glushenko often expressed that she was able to stay in her home because of the services provided to her through this agency.

                The new location is at 1580 Plaza West Dr. An open house will be arranged one the office move is complete. This donation enables the agency to utilize its dollars for services other than building costs, the news release said.

                The sellers of the property, the Wilhelmsons, are also benefitting People Who Care by donating furniture so the agency does not need to budget for those costs. The agency, too, will continue to keep tenants in building spaces it does not yet need as a means to defray operating costs, the release said.

                Through Glushenko’s gift, the agency looks forward top expanding its services “to many more people who need us to help them remain in their homes,” the release said.

Prescott People Who Care Volunteers helping 'Neighbors' Obtain Vaccines

Nanci Hutson - The Daily Courier - March 22, 2021

                For 87-year-old Irene Smith, the COVID-19 vaccine was an unexpected gift.
Without the ability to drive or manage the technology to obtain one, Irene might have been one of many seniors struggling to get the potentially life-saving immunization against a virus that is most vicious to those in her demographic.
                Good news. Irene is a People Who Care “neighbor” whose volunteer scheduled her appointment, gave her the ride to transport her back and forth, and she’s already booked for the second shot. In a chat with People Who Care leaders, Irene said after her first shot, “I haven’t felt this good in years.” She said she felt like a “new person” and “greatly appreciated the opportunity to get her shot.” She has marked her second shot appointment on her calendar.
                People Who Care is an agency that provides transportation for seniors and those with disabilities who no longer drive and often have no one nearby to take them to take them to doctor appointments, buy groceries or visit the bank or other such essential trips.
People Who Care’s mission has long been to make it possible for seniors, and those who are disabled, to maintain their independence, Executive Director CJ Meldahl said.
                When someone is no longer able to drive, has no relatives or friends nearby to assist, and there are financial obstacles to obtaining assistance, Meldahl said that can leave people with limited options. People Who Care is all about providing a bridge for those men and women, she said.
Yet, the volunteers who offer these services to 363 neighbors in Prescott, Prescott Valley and Chino Valley — many of them retired — do far more than just drive someone from one place to the next. They come to care for these men and women like family, and often assist them with filing out business forms or helping with technology. Or simply listening to their stories or calling for a friendly chat.
                Amid the COVID-19 crisis, People Who Care turned challenges into triumphs as staff and volunteers alike started thinking outside the box on how to ensure that these seniors did not become even more isolated. Grocery shopping trips ended, but online grocery selection, pickup and delivery replaced them.
                Then came the vaccine roll-out and many of their neighbors who were eligible did not have the technology skills, or help, to arrange for those appointments, Meldahl said. Once again, staff and volunteers were at the ready to be that helping hand for neighbors just like Irene, she said.
“It’s been a labor of love,” Meldahl said of the COVID-19 vaccine outreach. “Our (311) volunteers are doing this out of the goodness of their hearts. My staff are really devoted to these individuals, and we all do believe the sooner we can get people vaccinated the sooner they can maybe go into a grocery store again, or see a family member.
“This has changed everybody’s life.”
Making those arrangements, though, has been no small task, Meldahl admits.
                With the arrival of vaccines, and then delays on getting doses that required changing appointments, not to mention a snowstorm that further prompted delay, People Who Care staff and volunteers spent exorbitant amounts of time scheduling and rescheduling appointments and transportation arrangements, Meldahl said. “It’s been an amazing effort. And we’ve done well,” Meldahl added.
                People Who Care Board Member Lesley Ystrom called this a “gargantuan effort” that deserves kudos for all those who have gone above and beyond to offer this service. “I’m really proud of them.”
“We’re continuing to grow to meet the needs of the community,” Meldahl said of the agency. “We are devoted to doing what we can as an organization to improve the quality of individual lives.
“The lives some of our neighbors live make all of us really humble. We are all made better by what our volunteers do.”

Experience help from Community Stretching itself for its Vulnerable Neighbors

Nanci Hutson – The Daily Courier – April 19, 2020

                People Who Care has witnessed an abundance of people who care about helping needy neighbors. “I can’t get over how incredible people are in this time,” declared People Who Care Executing Director C.J. Meldahl. “As I say this, I’m tearing up.”

                All thanks to additional volunteers willing to help the agency adjust to new ”client neighbor” needs, the agency that typically offers essential transportation, grocery shopping and visitations to more than 315 homebound individuals is now offering grocery order and delivery service, Meldalh said.

                With concerns about social distancing, and some of its senior volunteers reluctant to make one-on-one visits during the COVID-19 coronavirus crisis, C.J. Meldahl said the agency is blessed with Prescott College AmeriCorp Vista students and other community members willing to come and offer help to assure nobody goes hungry. In one day, People Who Care said Prescott College’ Arizona Serve program dispatched 11 students to pick up and deliver groceries. In a typical year, People Whore Care has a cadre of about 320 volunteers.

                The way the grocery program is working is that regular volunteers assist with ordering for clients – both online and over the phone – and another group then handles the pick up and delivery to clients, Meldahl said. For those clients comfortable with technology, Meldahl said they may make their own orders but then call the volunteers to arrange for a convenient pick up time. in some cases, the volunteers will even go and pick up the payment to cover the grocery costs if the client does not have a credit card to cover the order, she said.

                Prescott and El Gato Azul has stepped in to help provide free daily meals to their clients at no cost. Meldahl Said. And Allan’s Flowers has assisted in delivering those meals, she said.

                Meals on Wheels Prescott continues to provide meals to many of their clients – again their delivery now involves one hot meal and then enough frozen and refrigerated supplies to last the week.

                The Yavapi County Sheriff’s Office search and rescue teams have ordered assistance, and some agencies and community members are providing gas cards and other donations, Meldahl said. She said she’s had neighbors approach her on how they might be able to lend a hand.

                “Wow! People really move me. They’re bringing me to tears a lot, and I’m not normally a sentimentalist, Meldahl said.

                “It’s just so heartening in a time when the vulnerable are even more so … to know that people who can’t leave their homes aren’t going hungry, to make sure none of our people are falling through the cracks.”